Maintenance & Installations.
Comprehensive service and maintenance network that is supported by our team of highly trained professionals. Their expertise ensures that every aspect of your security system operates at peak performance, providing you with reliable support and peace of mind whenever you need it.
Service excellence.
At the core of our identity is an unwavering commitment to service excellence, which has been instrumental in establishing one of the most extensive service and maintenance organizations in the industry.
Our expansive network of highly trained professionals serves as the foundation of our capabilities, empowering us to provide the swift and effective response you need.
With our dedicated team at your side, you can count on us to uphold the highest standards of service and reliability, ensuring your peace of mind at every turn.
Maintenance requirement
Electronic products, systems and devices can only perform successfully if their parts and components remain in good working order.
Whether it’s your television at home or a set of traffic lights on a busy road, without regular maintenance, technical faults can occur over time which can prevent them from doing their job.
Security systems are no different, and should they fail to operate as expected, you could be left exposed to risks that could compromise the safety of your people and property.
Trusted partner in security.
We are more than just a service provider; we are your dedicated partner in achieving business success. We take pride in ensuring that your security solutions operate flawlessly, precisely when and where you need them.
Our commitment to excellence is supported by a range of key service enablers, each meticulously designed to facilitate seamless communication, efficient call management, and expert deployment.
Key service enablers:
- Frequent visits from a security technician to carry out a full assessment of your system. Our technician will thoroughly test the components and operation of your system, to make sure it will continue to provide you with effective protection for the year ahead.
- 24/7 reactive maintenance call-out facility (call-outs, parts and labour charged separately at current rates)
- Fast, pre-agreed response times
- Access to remote technical support
- Remote maintenance capability and continual system health checks.
Remote maintenance and preventative checks.
In addition to attending physical maintenance visits, our technical experts can carry out a variety of system health checks, remotely, from our 24/7 Securitas Operations Centre (SOC).
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Remote benefits
Without needing to visit your site, remote maintenance makes it possible to:
- Identify potential issues before they happen
- Reset alarms following activations
- Programme and re-programme devices to your system
- Monitor the performance of individual components
- Remote maintenance is especially convenient when support is needed out-of-hours, or where there are health and safety concerns to consider. The recent COVID-19 pandemic is a great example of where the inability to visit your premises can be overcome using the power of remote technology.
